Resolved -
🛠️ Post-Mortem – Incident on Click&Cert Service
Summary
On June 5, 2025, an incident impacted the Click&Cert service due to a DNS outage at one of our critical providers. Service was degraded for several hours before recovery. The issue has now been resolved and services remain stable.
Timeline (UTC+2)
05/06/2025 16:05 – Detection of a malfunction affecting the Click&Cert service.
05/06/2025 16:20 – Incident declared and investigations launched. Root cause traced to the DNS provider of one of our critical third-party vendors.
05/06/2025 18:11 – Update from the vendor: resolution efforts ongoing.
05/06/2025 21:40 – New update from the vendor: issue still unresolved.
05/06/2025 21:50 – Our monitoring indicates the service is operational again.
05/06/2025 22:15 – Incident status updated: service is up, but awaiting vendor confirmation.
05/06/2025 23:13 – Vendor reports a large-scale DDoS attack targeting their DNS provider; partial service restoration ongoing.
06/06/2025 08:45 – No further interruptions detected since 05/06/2025 21:50; services confirmed stable.
Jun 6, 11:25 CEST
Monitoring -
The issue has been resolved, and we are currently monitoring the services.
Investigations into the root cause are still ongoing.
A detailed post-mortem will be shared at a later time.
Jun 6, 08:45 CEST
Update -
All services are now fully operational.
Investigations are still ongoing to determine the root cause of the incident.
A detailed post-mortem will be shared at a later time.
Jun 5, 22:15 CEST
Identified -
Incident ongoing, issue identified, resolution in progress.
Jun 5, 16:20 CEST